Other peoples stuff
This post was originally written a few years ago by Lisa Earle McLeod, a millennial and cum laude graduate of Boston University, but the importance of the subject has not diminished in any way since that time. If anything it is even more relevant in 2019. "I’ve worked in corporate America, administrative offices, advertising agencies, and [...]
"people do not quit companies, managers or leaders, - they quit organisational cultures..." I found this article written by Christie Lindor on LinkedIn and felt it was worth re posting. In my hotel career I have also witnessed at times the slow change of strong culture and values, established by the founders, into something more [...]
Are you bothering your one time clientele with annoying 'how did we do' emails? Is your third auto generated email follow up message, to a client who only had a chance one night stay in your hotel, really going to create a positive post stay impression? "...There’s only so much email-worthy material you can generate, [...]
