Leaving Penang – part 2. ‘Dark Skies’
It was August 2021 and we were still in the tail end of the pandemic. However it seemed as though the hotel I was managing would be able to re-open again in early September. [...]
Leaving Penang – part 1. ‘Clouds on the horizon’
This is a cautionary tale, but it does have a happy ending. It was early October 2020. In spite of the odds we had just opened the hotel I was managing, mid pandemic in [...]
Employee Retention.
This post was originally written a few years ago by Lisa Earle McLeod, a millennial and cum laude graduate of Boston University, but the importance of the subject has not diminished in any way since that [...]
Making the bio-drain
Work is well under way with bio drain construction along the eastern boundary of the hotel. We are constructing a 'grade A' sewage treatment plant for all the buildings on site and in the [...]
Good people, with good managers, leave bad company cultures too…
"people do not quit companies, managers or leaders, - they quit organisational cultures..." I found this article written by Christie Lindor on LinkedIn and felt it was worth re posting. In my hotel career I [...]
Unwanted customer feedback emails and other spam.
Are you bothering your one time clientele with annoying 'how did we do' emails? Is your third auto generated email follow up message, to a client who only had a chance one night stay in [...]